The ‘Airtel Techies’, a team of tech-savvy young men
and women would always be on hand to attend to customer queries and concerns at
Airtel Shops. Continue...
Customers can also resolve technical problems by
accessing Airtel Techies online and offline via Email on customercare@ng.airtel.com and Hotline on 4141 as well as Facebook
on www.facebook.com/airtelng and Twitter on www.twitter.com/airtel_care.
Speaking on the initiative, the Chief Operating
Officer/Executive Director, Deepak Srivastava, said the introduction of Airtel
Techie further confirms the company’s customer-centricity and innovativeness.
Mr. Srivastava emphasized that the drive to
consistently delight customers with best in-class service delivery remains
Airtel’s priority as the company exists primarily to meet the expectations of
its numerous customers.
“As telecom consumers, especially the youth,
increasingly embrace Airtel’s robust 3.75g network that covers the 36 states of
the federation and Abuja, there is a corresponding increase in the use of
data-enabled and high-end phones. Naturally, enquiries on data and devices as
well as other concerns are on the increase. That informed our decision to
provide round-the-clock solutions to customers in this regard”, Srivastava stated.
According to him, Airtel is offering Nigerians one
more reason for telecommunications subscribers to port to its superior network
by going the extra mile to provide specialized services for their devices.
Airtel Nigeria has continued to increase its service
footprints across the country through the deployment of Express shops, with the
latest being the commissioning on Thursday of a shop inside the University of
Lagos campus.
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